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My clients are extremely happy with Array Health’s service. From its easy-to-use web-based tools to its superior customer service, Array does a fantastic job. Because of its defined contribution model, my Array clients require far less time than my other clients. Since I don’t have to spend time on renewals and other customer service issues, I have more opportunity to meet with prospective clients and deepen my relationships with existing ones. Deborah Levy Sr. Benefits Consultant AH&T Insurance

Array Bulletin: Service & Market Updates for January 2010

Last year was a banner year for Array Health. In this newsletter we look back at our accomplishments in 2009 and look forward to our priorities for 2010. We also discuss the potential impact of health care reform on our defined contribution model.

2009 Year in Review

Our major accomplishments in 2009 were:

Focus on services: The primary focus last year was on scaling our services to support our rapidly growing customer base. We built up the client services team, doubled our support staff, and installed a new CRM system.
Enrollment: Array began to offer brokers comprehensive enrollment services for new clients. Array successfully coordinated the entire enrollment process for all large accounts, ranging from 50-250 employees, which saved brokers significant time and resources.
Development of industry verticals: While a defined contribution approach makes sense in many different industries, our brokers had success in these industry verticals. Auto dealerships, assisted living, and retail/hospitality were the most notable industries of growth.
Rapid HRA claims adjudication: We dramatically shortened our claims adjudication cycle to 72 hours by making systems improvements, updating our forms, and adding additional members to our claims team.

Initiatives for 2010

Areas we will focus on this year are:

Client Services: We will continue to build our account management and support teams to offer you and your clients superior service.
Enrollment: We have received very positive feedback from brokers about our enrollment services. We will continue to expand and improve them for new clients.
Adding states: We are in the process of evaluating new states to add to our online application platform.

Health Care Reform

We often receive questions regarding the effect of healthcare reform on our service offerings. Given the amount of proposed regulation and change, it is difficult to predict the full impact of health care reform. However, we see tremendous opportunities for Array Health.

For example, both the House and Senate bills require guarantee issue for the individual health insurance market. If individual market guarantee issue laws are passed, it would be easier for Array Health to expand into new states. Currently the primary hurdles in entering new states are navigating the unique underwriting requirements for the available carriers and learning the intricacies of the high risk pools. Both these hurdles would be eliminated with guarantee issue laws.

We are very excited about 2010 and all it has to offer. We are thrilled to be partnering with you to share in the growth of this market segment. Please contact me if you have any opportunities you would like to discuss.

Sincerely,

Christopher Moneta

Director of Sales

1-800-640-7086